Customer Consultant : Sales

Customer Consultant

We are looking for self-motivated individuals who are looking to work in a friendly, supportive, team orientated and customer driven environment. You’ll work in a fast paced contact centre and spend your day on the telephone answering calls from potential customers who require an Insurance quote for their commercial vehicle.

This is Brightside…

Brightside is a growing Top 25 insurance broker, a specialist in providing niche insurance solutions, we provide a diverse portfolio of personal and commercial products to our customers through a number of dedicated brands.

Our people are the life of our business – with nearly 500 employees across three offices.

We pride ourselves in delivering great results through a combination of hard work, collaboration and dedication. Working for Brightside is all about making a difference. A difference for our customers and for our business. It’s about putting our customers at the heart of what we do - doing the right things and doing them well.

At Brightside we have created an environment which empowers individuals and rewards hard work.

This is what we can offer you…

You can expect to receive full training and the support until you’re fully competent in the role. Some of your training will be classroom based and some on the job – at every stage of the training we’ll make sure you’re happy and confident with what you’ve learnt. We believe in the value of developing our people and offer a host of opportunities. Following your initial induction and training we will provide valuable in-role development.

You’ll receive;

• 22 days holiday per year, increasing by 1 day for every full year up to a maximum of 27 days
• PLUS…you’ll get your birthday off plus bank holidays
• We offer a pension scheme, if you pay in then we will too
• For peace of mind you’ll get Life Insurance cover of 4 times basic salary (plan limits apply)
• We give you access to a discount site for things like eating out, health and leisure, family fun and more
• Access to hundreds of pounds worth of health care and treatments via our Health Cash Plan
• Keep your childcare costs down using KiddiVouchers
• You’ll also get access to the 24/7 Employee Assistance Programme.

This is who you are…

To be successful in this role we’re looking for someone who has;

• A 'sales through service’ approach to customers and who is able to provide an excellent level of service
• Strong verbal communication skills with the ability to adapt your style when needed
• Lots of energy…you’ll need to be enthusiastic and engaging with a positive attitude and approach
• The desire to meet and exceed your performance targets, being confident to negotiate with the customer and to ultimately close the sale, it’s therefore important that you’re self-motived and driven.

This is the job…

You will work in our ‘Commercial Vehicle Direct’ Business, dealing with new customers and building bespoke insurance policies, ensuring you meet all of their requirements and expectations, utilising your product knowledge to meet their needs.

You’ll also be contacting existing policy holders to build a renewal quote based on their needs, ensuring we retain their business for another year.

We’ll need you to identify opportunities to offer further relevant additional products and services that would be beneficial to the customer.

You will be working in a team of around 10 Customer Consultant's, supporting each other, sharing tips and best practice and also having fun.

The working hours are 37.5 hours per week. We’ll need you to be available Monday to Friday 9am-8pm (you’ll work a 7.5 hour shift with a 30 minute unpaid lunch break) and then one in three Saturdays between 9am-5pm (when you work a Saturday you’ll get the time off in lieu during week).

This is the salary on offer…

We are offering a starting salary of up to £19,500 based on experience. With bonus you could earn up to £28,000 per year.

A bit about Commercial Vehicle Direct…

Part of the Brightside Group, Commercial Vehicle Direct are one of the UK’s largest specialist van insurance brokers and call on a panel of over 20 insurers.

Our location…

Brightside Park, Severn Bridge, Aust, Bristol, BS35 4BL (there is plenty of free parking on site).

We look forward to receiving your application.


  • Plus Bonus


  • working to target, customer service, telephone manner