Customer Consultant : Sales

Salary: up to £19,500 plus bonus
Location: Brightside Park, Severn Bridge, Aust, Bristol, BS35 4BL

About the team

We are looking for self-motivated individuals who are looking to work in a friendly, supportive, team orientated and customer driven environment.

You will be working in our ‘Commercial Vehicle Direct’ Business (or CVD for short). We pride ourselves in making sure our customers are at the heart of what we do - doing the right things and doing them well. Working with a panel of over 20 insurers Commercial Vehicle Direct are one of the UK’s largest specialist van insurance brokers.

Commercial Vehicle Direct are part of the Brightside Group, a top 30 UK insurance broker.

About the role

You’ll spend your time speaking to potential customers over the telephone, sharing your knowledge on commercial vehicle insurance and giving interested customers real reasons to buy. It’s a fast-paced environment, so you’ll be the kind of person who thrives on busy days, converting leads, upselling and working to targets.

This a varied role, as all our customers have individual needs and therefore require bespoke insurance policies that meets their individual circumstances.

You’ll work a five day, 37.5-hour week. Our opening hours are Monday to Friday 9am-8pm. You will be required to work shifts across these hours on a weekly rotational basis and one in three Saturdays from 9am – 5pm. On the week you work a Saturday you will get the time off in lieu during the week.

About you

It goes without saying that you will be at your best when you are helping customers by delivering exceptional service. Ideally you will also have experience of working to targets in a sales based environment but we will consider your application if you have experience of working in a fast paced environment customer service environment.

You will:

• Be a strong communication with the ability to adapt your style to each customer
• Enjoy working to and exceeding performance targets and closing sales
• Be energetic and have a positive approach to problem solving
• Have the ability to manage your own workload, be organised and understand how to prioritise

What’s in it for you?

In addition to your base salary you will be eligible for sales related bonus in this role, with bonus you could take home up to circa £35,000.

We’ll provide you with the training and support you need, so you’ll really understand the ins and outs of the product’s we provide. Your initial training will be a mixture of classroom based and on the job training.

But our investment in you doesn’t stop there! We believe in developing our people so you can expect continual development in your role as well as further career opportunities.

You will also receive a wide range of benefits:

• You’ll start on 22 days’ holiday (plus bank holidays) and this will increase with your length of service
• If you need more holiday you have the option to buy up to 3 additional days
• And you will never have to work on your birthday!
• Free onsite parking
• Free fruit
• Life Assurance to the value of 4 times your basic salary
• Company pension scheme
• We give you access to a discount site for things like eating out, health and leisure, family fun and more
• Access to hundreds of pounds’ worth of health care and treatments via our Health Cash Plan
• You’ll also get access to the 24/7 Employee Assistance Programme.


  • Plus Bonus


  • working to target, customer service, telephone manner