Validation Customer Service Representative

Validation Customer Service Representative

Salary: £19,500

Location: Brightside Park, Severn Bridge, Aust, Bristol, BS35 4BL

About the team

This is an interesting and varied role working in the validation team ensuring high levels of probity of information from our customers.

About the role

Your role will be to check and verify no claims discount evidence and driving licenses, looking into any abnormalities using databases and your investigative skills.

You will be liaising with customers over the phone and by email and text. You’ll also be in regular contact with Insurers.

In the role you’ll be working closely with the Fraud team giving you exposure to this interesting area of the business.

About you

To be successful in this role we’re looking for someone who has;

• Excellent written and oral communication skills
• High levels of attention to detail
• Accuracy is a key skill you have
• Thorough regulatory knowledge
• The ability to analyse and interpret information and data to provide appropriate solutions
• An enquiring mind

What’s in it for you?

We believe in developing our people so you can expect continual development in your role as well as further career opportunities.

You will receive a wide range of benefits:

• You’ll start on 22 days’ holiday (plus bank holidays) and this will increase with your length of service
• If you need more holiday you have the option to buy up to 3 additional days
• And you will never have to work on your birthday!
• Free onsite parking
• Free fruit
• Life Assurance to the value of 4 times your basic salary
• Company pension scheme
• We give you access to a discount site for things like eating out, health and leisure, family fun and more
• Access to hundreds of pounds’ worth of health care and treatments via our Health Cash Plan
• You’ll also get access to the 24/7 Employee Assistance Programme.


  • Validation Customer Service Representative